First class service provided by Ross at Edinburgh branch. Visited several times before making a purchase, Ross was always welcoming, friendly, knowledgable and helpful. I also had a test ride of several models before deciding on the best one for me. I’ve had a few mopeds over the years, but these are def the future. Love mine. Highly recommended.
Absolutely no issues, bought bike and within a week it was delivered to my house in Dundee. Great service very helpful and always at the end of the phone to answer any questions. 10/10
Purchased a KQI pro scooter and had a very minor problem with my valve adapter. After speaking to Ross, the situation was sorted efficiently and quickly. Customer service of the highest standard. A pleasure to do business with and look forward to test ride bus on one of the big toys 🛵
Ross was excellent. Very patient and informative with me, having never ridden any kind of moped / scooter before. He took time to talk me through the bike options and let me take a few out for a test ride. He was then very helpful assisting me through the process of applying for an energy saving trust loan. The whole process was pain free and I am now the proud owner of a great electric moped. Thank you again Ross.
Cannot give enough praise to Ross at NIU Edinburgh for my recent purchase. Very easy from start to finish. From selecting the right model, ease of finance options and clarity in the figures. Helped with extras I required and kept me informed of updates. Overall a great experience. Enjoyed the ride home following picking up the bike and bow look forward to my daily commute. 5 star service.
I found Ross incredibly helpful, he spent a Saturday afternoon facilitating test drives of most of the models in the shop. I felt he was trying to get the best fit for us and not giving it the heavy sell. I’ve had the bike now for six weeks or so, totally love it. It’s ideal for folk in flats who can’t charge directly to the bike as the batteries are removable with very little hassle.